WE ARE HIRING A GROWTH DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets!

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Why Us?

We're not just any company, TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success and we’ll make sure you grow as fast as we do!

• Work with the world’s biggest brands to create amazing campaigns

• Competitive salary + uncapped commission structure!

• Collaborative and dynamic team culture where every win is celebrated

• Excellent learning & development opportunities

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

As we continue to grow, we're looking for a Growth Director to unlock the full commercial potential of our client portfolio and network, driving sustainable revenue growth, deeper partnerships and long-term client success.

This is not a traditional sales role.

It's about identifying opportunities where others see limitations, connecting client challenges to commercial solutions, and building partnerships that create value for our clients and TLC for years to come.

If you're energised by growth, thrive in complex client environments and have a proven track record of turning relationships into significant commercial opportunities, we'd love to hear from you.

What You'll Be Doing

Drive Revenue Growth

• Drive sustainable revenue growth across both new and existing client relationships

• You'll own and deliver ambitious growth targets across a portfolio of strategic regional clients.

• Identify and convert upsell, cross-sell and expansion opportunities across TLC's products, platforms and reward network

• Lead and close significant commercial opportunities, including 6-8-figure deals (depending on your market) and multi-year agreements

• Proactively manage client health to maximise retention and minimise revenue leakage

• Build and execute strategic account growth plans that deliver measurable results

Create Long-Term Client Value

• Develop long-term growth strategies aligned to client priorities and business goals

• You'll act as a trusted commercial partner to clients, helping them achieve their business objectives while creating new opportunities for growth.

• Translate client needs into scalable commercial opportunities

• Work closely with Account Management teams to ensure exceptional delivery and client value

• Act as a senior commercial advisor and escalation point for strategic client relationships

• Build partnerships that extend beyond individual campaigns into long-term business relationships

Optimise Commercial Performance

• Drive adoption of TLC's higher-margin products, platforms and solutions

• You'll play a key role in shaping how TLC grows by maximising the adoption of scalable, high-value solutions.

• Collaborate with Product and Technology teams to identify innovation opportunities informed by client insight

• Develop pricing strategies, commercial frameworks and deal structures that improve performance

• Balance client value, business outcomes and profitability in every decision

• Bring a commercial mindset to everything you do

Lead and Influence

• Influence growth strategies for complex, client relationships

• You'll connect teams and clients through a consistent growth strategy.

• Align regional teams around clear commercial objectives and priorities

• Foster collaboration across markets and functions

• Ensure clients experience TLC as one connected global partner

Own Performance

• Own forecasting, revenue planning and growth reporting across your portfolio

• You'll bring rigour, insight and accountability to revenue planning and forecasting.

• Monitor performance and take proactive action when opportunities or risks emerge

• Use data, insight and market intelligence to refine growth priorities

• Build confidence through accurate planning and disciplined execution

What You'll Bring

• A strong track record in account growth, commercial leadership, strategic partnerships or client strategy roles

• Experience managing large and complex client relationships

• Proven success in expanding accounts and closing high-value commercial opportunities

• A history of delivering sustained revenue growth, not just one-off wins

• Experience working across commercial, delivery, product and operational teams

• The confidence to navigate and influence within a global matrix organisation

• Strong commercial, financial and analytical acumen

• Excellent negotiation and deal-making capability

• A talent for identifying opportunities and turning them into revenue-generating outcomes

• Strong forecasting, planning and performance management skills

• The ability to balance client needs with strong commercial outcomes

What Success Looks Like

• Consistent net revenue growth across new and existing clients

• Increased client lifetime value and stronger strategic partnerships

• Greater adoption of scalable, high-margin TLC solutions

• Improved commercial efficiency and margin performance

• High-performing client portfolios that achieve both client success and business growth

• Multi-year partnerships that strengthen TLC's global position

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!