WE ARE HIRING A GROWTH DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

At TLC, growth does not come solely from winning clients. It comes from creating commercial ecosystems that unlock value for clients, consumers and partners alike.

This is a highly strategic growth role that combines business development, partnership creation and commercial leadership.

You will be responsible for opening doors, creating market opportunities and building relationships that drive sustainable revenue growth. Leveraging your established network across FMCG brands and retail organisations, you will identify opportunities to connect TLC's customer engagement solutions with organisations looking to drive acquisition, loyalty, frequency and sales uplift.

The successful candidate will bring a strong understanding of the FMCG and Retail landscape, an existing network of senior commercial decision-makers, and a proven ability to convert relationships into long-term commercial partnerships.

This role is ideally suited to someone who understands shopper behaviour, retailer dynamics and brand growth strategies, and can translate these insights into scalable commercial opportunities for both TLC and our clients.

What you'll be doing:

Revenue Growth & New Business Development

• Identify, develop and close high-value commercial opportunities across FMCG and Retail.

• Build and execute a targeted growth strategy focused on acquiring new clients and strategic partners.

• Generate revenue through both direct client acquisition and partnership-led opportunities.

• Secure six-figure and multi-year commercial agreements.

• Develop and maintain a robust pipeline of qualified opportunities.

• Drive growth through disciplined account planning, networking and market engagement.

Strategic Partnerships

• Build and expand TLC's network of FMCG brands, retailers and strategic partners.

• Identify partnership opportunities that strengthen TLC's proposition and create competitive advantage.

• Structure commercially beneficial agreements that deliver mutual value.

• Leverage existing relationships to accelerate market penetration and revenue growth.

• Collaborate with internal teams to activate partnerships within client programmes and campaigns.

FMCG & Retail Sector Leadership

• Act as TLC's commercial lead within FMCG and Retail.

• Develop deep understanding of market trends, shopper behaviour and category dynamics.

• Build senior-level relationships with brand, trade marketing, loyalty, customer marketing and commercial leaders.

• Represent TLC at industry events, conferences and client engagements.

• Establish TLC as a trusted growth partner within target sectors.

Client Growth & Value Creation

• Work closely with Client Services and Growth teams to identify expansion opportunities within existing accounts.

• Design scalable engagement strategies that increase programme adoption and commercial value.

• Support the development of innovative propositions tailored to FMCG and Retail client needs.

• Drive partnership-led solutions that improve client outcomes and deliver measurable ROI.

Commercial Leadership

• Contribute to overall commercial strategy and growth planning.

• Maintain accurate forecasting, pipeline management and revenue reporting.

• Influence product and proposition development through market insight.

• Act as a senior ambassador for TLC both internally and externally.

What We're Looking For

• Proven success in a Growth Director, Business Development Director, Commercial Director or Strategic Partnerships leadership role.

• Significant experience selling into FMCG and/or Retail organisations.

• Strong existing network of senior contacts across FMCG brands, retailers and associated ecosystem partners.

• Demonstrable track record of generating new business and delivering substantial revenue growth.

• Experience securing complex, high-value commercial agreements.

• Strong understanding of customer engagement, loyalty, promotions, rewards or marketing solutions.

• Experience navigating large matrix organisations and multiple stakeholder groups.

• Exceptional relationship-building and networking abilities.

• Natural hunter mentality with strong commercial instincts.

• Strategic thinker with the ability to turn relationships into revenue.

• Outstanding communication, influencing and presentation skills.

• Strong commercial negotiation capability.

• Entrepreneurial, proactive and highly self-motivated.

• Ability to balance long-term strategic growth with short-term commercial delivery.

What Success Looks Like

Within your first 12 months, you will have:

• Secured new FMCG and Retail clients that contribute significantly to revenue growth.

• Expanded TLC's strategic partnership network across key sectors.

• Created a consistent pipeline of qualified commercial opportunities.

• Delivered multiple high-value partnership and client agreements.

• Increased TLC's visibility and credibility within FMCG and Retail markets.

• Established a repeatable growth strategy that supports long-term commercial success.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!