WE ARE HIRING AN ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
  

What you'll be doing:

As an Account Manager, you will manage a portfolio of key client accounts across APAC and oversee the end-to-end delivery of digital marketing and rewards campaigns.

You’ll be responsible for ensuring client satisfaction, campaign success, and commercial growth by combining strategic relationship management with hands-on project execution. This role requires strong stakeholder management, technical aptitude (CMS/platforms), analytical thinking, and the ability to collaborate across creative, partnerships, tech, and customer service teams.

Who we're looking for:
• 5+ years of experience in account management, campaign management, or customer success within a MarTech, digital marketing, or agency environment.

• Hands-on experience with CMS platforms (WordPress, Sitecore, HubSpot, or proprietary equivalents).

• Understanding of digital marketing campaign mechanics and consumer engagement journeys.

• Strong analytical skills — able to interpret dashboards and campaign data to drive optimisation.

• Proven ability to manage multiple projects simultaneously across stakeholders and markets.

• Excellent communication and presentation skills, with comfort speaking to senior client stakeholders.

• Organised, detail-oriented, proactive, and adaptable in a fast-paced regional environment.

• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word).

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!