WE ARE HIRING AN EXECUTIVE ASSISTANT

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What You’ll Be Doing
You’ll support our CEO, MD and wider leadership team, helping the company run smoothly, creatively and with the TLC flair we’re known for. This role is perfect for someone who loves variety, thrives in a fast-paced environment and genuinely enjoys helping people bring their best to work.

Executive Support

• Support the CEO, MD and Board with daily admin, diary management and priorities.

• Get to know TLC’s values, people, ways of working and champion them every day.

• Prepare documents, decks and presentations.

• Coordinate meetings, travel and logistics.

• Take minutes, track actions and represent leadership in internal meetings when needed.

• Support client/partner meetings alongside the MD.

Projects & Events

• Support key business projects and TLC Spaces initiatives.

• Organise client entertainment, gifting and team events (Frankie’s, Local Culture Club).

• Manage new starter processes.

Client & CRM

• Build strong client relationships through calls and emails.

• Log all interactions in the CRM and maintain JET reports.

• Research and prep for meetings and pitches.

People Support

• Assist across the employee lifecycle; talent acquisition, onboarding, performance and offboarding.

• Help maintain compliance and support global People & Culture programmes.

Office & Operations

• Own the smooth day‑to‑day running of the office; supplies, equipment, vendors and reception.

• Arrange hospitality, room bookings and internal events.

• Maintain Health & Safety standards.

• Act as the global ambassador for office management across all TLC markets.

• Lead on ad‑hoc projects that keep the business moving.

Who We’re Looking For

• Previous EA experience supporting senior leaders or a Board.

• Strong Microsoft Office skills.

• High level of confidentiality and professionalism.

• Highly organised, detail‑focused and calm under shifting priorities.

• Great communicator with strong relationship‑building skills.

• Positive, flexible, proactive and a genuine team player.

• Fluent in English and Italian

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!