WE ARE HIRING A PARTNERSHIPS OPERATIONS MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

Channel Operations Leadership

You’ll oversee all external partner-facing channels—field sales, call centres, and community engagement. You know how to build structure, maintain consistency, and create momentum across geographically dispersed teams.

Field Sales Coordination

You’ll bring alignment, clarity, and pace across field sales teams, ensuring messaging is consistent, targets are understood, and activity supports partner growth plans region by region.

Call Centre Excellence

You’ll manage the day-to-day operations for partner-driven call centre activity; briefing teams, optimizing scripts, implementing QA standards, and ensuring performance dashboards tell a clear story.

Community Outreach Programs

You’ll design and lead grassroots partner-support initiatives; driving awareness, activation, and engagement with programs that feel authentic and add measurable value.

Performance Insight & Optimization

You’ll own cross-channel performance analytics, using data to refine targeting, messaging, and channel mix. You’ll spot what’s working, fix what isn’t, and elevate what could be.

Partner Retention Communication

You’ll manage the flow of partner retention messaging; clear, timely, and thoughtful—ensuring every partner feels supported and valued across all touchpoints.

Who we're looking for:
The Operator - You’re organized, reliable, and detail‑obsessed. Complexity doesn’t intimidate you.

The Coordinator - You bring people, processes, and priorities together with clarity and calm.

The Communicator - You brief with precision, influence with ease, and represent partner needs with diplomacy.

The Analyst- You’re confident using dashboards and data to guide decisions, spot trends, and drive continuous improvement.

The Stabilizer - You stay composed under pressure, keep operations running smoothly, and bring order to fast-moving environments.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!