WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

You’ll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally.

This is an opportunity to make a global impact. With TLC’s rapid growth and recent investment, you’ll help shape the future of our commercial engine.

What You’ll Be Doing

• Champion alignment across global markets, improving processes and automating repetitive tasks.
• Lead the global monthly forecasting cycle, ensuring accuracy and clarity.
• Partner with data analysts to deliver insight-driven reporting that boosts performance.
• Build monthly sales forecasts using CRM insights, probability indicators, and local market input.
• Mentor local RevOps colleagues and foster a collaborative global community.
• Build strong relationships with Managing Directors to translate challenges into high-impact priorities.
• Drive continuous improvement across processes, tools, and ways of working.

Strategic Projects You’ll Shape:

• Customer journey value mapping and sales methodology implementation.
• Market sizing, ICP refinement, and persona development.
• Account segmentation, scoring, and prioritisation.
• Automation and process optimisation for SDR functions.
• Win/loss analysis and reporting frameworks.
• CPQ optimisation and process enhancement.

Who We’re Looking For

• You love driving change and bringing clarity to ambiguity.
• You’re a self-starter with strong judgement on what works in scaling environments.
• You enjoy advising stakeholders, not just executing tasks.
• You get excited about building operational systems from the ground up.
• You thrive in fast-paced environments where growth is rapid and opportunities are abundant.

• Experience in B2B enterprise environments with strong understanding of pipeline metrics.
• Proven success in Revenue Operations, Sales Operations, or similar.
• Experience operating across multiple markets or departments.
• Strong proficiency with RevOps tech:
  • CRM systems (D365 preferred; Salesforce or HubSpot welcome).
  • Marketing automation tools (e.g., HubSpot).
  • CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.).
  • Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.).
  • Sales enablement tools (Highspot, Seismic, Mindtickle, etc.).
• Excellent communication and presentation skills with senior stakeholders.
• Ability to prioritise high-impact initiatives in fast-moving environments.
• Strong analytical, problem-solving, and stakeholder-management skills.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!