WE ARE HIRING A SALES DEVELOPMENT REPRESENTATIVE

TLC Worldwide is the world's leading rewards platform, helping global brands connect with customers through experiences, instead of discounts. Founded in London in 1991, we've grown to 14 global hubs, using our COSMOS™ Insights to match the perfect experiences to each consumer.

We celebrate wins together, value innovation, accountability, and focus on creating stakeholder value with honest communication and attention to detail. We share the same growth mindsets and ambition to make sure our tech and data keep getting better and providing our clients with deeper, AI-powered insights and analytics from our tech and data.

We believe in the power of in-person collaboration that creates our TLC magic, but we do offer the flexibility you need to maintain work-life balance.

If you thrive in an energetic environment where everyone's ideas count, TLC Worldwide is where you belong!

Why Us?

We're not just any company – TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success - we’ll make sure you grow as fast as we do!

• Work with the world’s biggest brands to create amazing campaigns
• Competitive salary + uncapped commission structure!
• Collaborative and dynamic team culture –every win is celebrated
• Excellent learning & development opportunities

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

Responsible for generating new meetings with potential TLC clients, on behalf of our BD team.

Targeting prospect clients at senior levels across a range of market sectors.

Often the first point of contact with prospective clients, TMs are ambassadors for TLC.

Many TLC clients begin their journey simply with an introductory outreach from Telemarketing, so this really is an important and well-respected role.

We are looking for proactive, ambitious, emotionally intelligent & target-driven. individuals who want to make a big impact on TLC’s growth plans.

Key Responsibilities

• You will be given a target client hitlist as part of the Company’s strategic goals.
• Using our CRM system to outreach prospective clients at the right time, with the right message.
• You will be required to do basic desk research to learn more about the sectors, brands, industry trends, competitor offerings and people whom you’re aiming to book meetings with.
• Ensuring your LinkedIn profile is relevant and up to date, you will be expected to build your network with new connections that match your target hitlist.
• Follow a prescribed flexible script to ensure consistent and accurate information when communicating to prospective clients.
• Outreach will be conducted by phone, email, LinkedIn & other social media platforms.
• From time to time, you will also be given ‘warm leads’ to follow up from inbound marketing initiatives such as our website, eshots, direct mailers, content blogs & so on.
• Articulate in a succinct way what we do and how we can potentially help with new customer acquisition, retention & loyalty.
• Primary goal is to generate interest with the right audience and clearly articulate the features, advantages and benefits of our TLC solution.
• Qualify leads and use persuasive skills to get prospective clients to agree to meet our BD team in a professional manner.
• Build rapport with prospects through persuasive communication skills, gathering information about their needs and business objectives.
• Capture essential client information, including decision-making process and assess ways TLC can potentially help them with our solutions.
• Overcome initial concerns & objections about agreeing to a TLC introductory meeting.
• Follow up on leads and maintain regular communication to build relationships and increase the likelihood of getting a meeting with the prospect.
• Maintain accurate and up-to-date records of client interactions, ensuring proper documentation and follow-up actions.

Who we're looking for:

• A few years’ experience in telemarketing or sales.
• Excellent verbal and written communication skills and a clear & confident manner, with the ability to articulate features and benefits of TLC persuasively.
• Solid persuasive abilities to influence prospect clients.
• Client-focused mindset with the ability to understand and address their needs.
• Resilience and perseverance to handle rejection and maintain motivation in a sales-driven environment.
• Organisational skills to manage reporting information and follow-up activities.
• Basic computer literacy and familiarity with CRM systems.
• Works well on own initiative and within a team environment.
• Professionalism, integrity and a positive attitude.
• High emotional intelligence.

This job description is subject to review, change and alteration in line with business objectives.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!