⭐⭐⭐ WE ARE HIRING A SENIOR ACCOUNT MANAGER ⭐⭐⭐

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fueling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

About the Role:

As a TLC Senior Account Manager, you will be at the forefront of managing day-to-day key client relationships and directing the Client Service team(s) in local markets. Your role will involve working on specific business pieces and ensuring the highest standards of client service delivery and excellence.

What You'll Be Doing:

Quality of Service:

• Maintain high standards within the business.
• Understand and clarify client and internal briefs.
• Lead the creative and strategic process.
• Ensure all work is of superior quality and error-free.
• Communicate effectively and persuasively.

Project Management:

• Take ownership of projects and ensure timely delivery.
• Collaborate with local markets to manage campaigns from brief to fulfilment.
• Anticipate and meet deadlines, ensuring proactive planning.
• Multitask across projects and clients efficiently.
• Manage production of printed and digital materials.

Client Service:

• Develop and maintain excellent client relationships.
• Provide consultancy and advisory services to clients.
• Evaluate promotion effectiveness and review campaign performance.
• Act as an ambassador for TLC’s services.

Strategic Planning:

• Identify key objectives in client briefs.
• Develop strategic recommendations and evaluate their effectiveness.

Sales Support:

• Identify opportunities to develop further business with existing and new clients.
• Support bids and assist with pitches, including job costing and proposal writing.

Commercial:

• Ensure payment arrangements and billing schedules are agreed upon and enforced.
• Optimize the profitability of campaigns and ensure legal compliance.

What We're Looking For: 

• 3-4 years of experience in a similar role.
• Intermediate to advanced proficiency in MS Office (Word, Excel, Outlook).
• Keen to develop in a new role.
• Positive attitude and enthusiasm for work.
• Strong relationship-building skills.
• Proactive, approachable, and able to inspire confidence.
• Creative thinker with a diplomatic and professional demeanour.
• Willingness to travel overseas.

🥳 Here's what we've got to offer:

• Dynamic & collaborative team
• Creative work environment
• Career progression and upskilling opportunities
• Weekly Happy Hour
• TLC Wellness
• Global Clients & Team exposure
• TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!)
• TLC Gives Back - Charity partner/off site days.
• 'The Frankies' - Our very own awards/staff recognition event. 🏆

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story, click to apply today! 📝 

😁 We look forward to seeing your application!